This privacy policy sets out how AusCartridge.com.au uses and protects any information that you give when you use this website.

AusCartridge is committed to ensuring that your privacy is protected. You are asked to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

This policy applies as between you, the User of this Web Site and AusCartridge.com.au, the owner and provider of this Web Site. This policy applies to the use of any Data collected by us in relation to your use of the Web Site and any Services or Systems therein.

AusCartridge may change this privacy policy from time to time by updating this page. You should check this page regularly to ensure that you are satisfied with any changes of this policy. This policy is effective from 1 October 2010. More information about privacy law is available from the Office of the Privacy Commissioner at www.privacy.gov.au.

Explanation of Terms

ACCOUNT: means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;

CONTENT: means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;

COOKIE:   means a small text file placed on your computer by AuCartridge when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyze their browsing habits within the Web Site. Where e-commerce facilities are provided, Cookies may be used to store your cart.

DATA:     means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;

SERVICE:  means collectively any online facilities, tools, services or information that AuCartridge makes available through the Web Site either now or in the future;

SYSTEM:  means any online communications infrastructure that AuCartridge makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email and email links;

USER / USERS:  means any third party that accesses the Web Site and is not employed by AuCartridge and acting in the course of their employment;

What we collect

We may collect the following information:

• Name;
• Contact information such as email addresses and telephone numbers;
• Demographic information such as post code, preferences and interests;
• Financial information such as credit / debit card numbers;
• IP address (automatically collected);
• Other information relevant to customer surveys and/or offers
• Web browser type and version (automatically collected);
• Operating system (automatically collected);
• A list of URLs starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected);
• Cookie information.

Why we collect your information

Any personal Data you submit will be retained by AusCartridge for as long as you use the Services and Systems provided on the Web Site. We may collect your information for a number of reasons: deliver products to you, complete transactions with you, improve our service to you and provide offers that may be of interest to you. We guarantee that Your Data will not be disclosed to any third parties.  In addition, all personal Data is stored securely in accordance with the principles of the Data Protection under Privacy Act.

Controlling Access to your Data

When you required submitting Data, you will be given options to restrict our use of that Data. This will include the followings: use of Data for direct marketing purposes and sharing Data with third parties.

We may send you emails about our new products, special offers or other information which we think you may be interested using the email address you provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. Moreover, we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Accessing Your Own Data

You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change.  Additional Data as to your marketing preferences may also be stored and you may change this at any time.

You may request details of your personal information which we hold under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us.

Security

We are committed to ensuring that your information is secure.We use a number of mechanisms to protect the security and integrity of your personal information. Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

AusCartridge may set and access Cookies on your computer.  You may delete Cookies. However you may lose any information that enables you to access the Web Site more quickly.

You can choose to accept or decline Cookies in your web browser. Most web browsers automatically accept Cookies; however this can be altered.  For further details please consult the help menu in your browser.  Disabling Cookies may prevent you from using the full range of Services available on the Web Site.

Links to other websites

Our website may contain links to other websites of interest. However, we are not responsible for the protection of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

AusCartridge is one of the leading online printer cartridge shops providing high quality products and services for various businesses and individual customers in Australia.

At Auscartridge.com.au, we are dedicated to provide you the top quality genuine, compatible and remanufactured cartridge products with the best possible prices.

All our compatible products are made by the world leading manufacturers and are certified by ISO 9001, with all genuine brand name products coming with manufacturers’ warranty. So we are confident that you'll completely satisfy with these printer cartridges.

 Why we are the customer favorite online printer cartridge shop:

Outstanding Value: We endeavor to give our customers the best possible value for money.  

Fast Delivery: We promise to deliver products to you as quick as possible, orders before 4pm are despatched the same business day. 

Easy Payment: We offer different payment method including, Paypal, Visa card, Master Card, Bank Deposit , money order and Cheque.  

100% Satisfaction Guaranteed: All products come with a 180 days warranty.  We can replace the product or refund it if you are not completely satisfied with our goods. Your satisfaction is 100% guaranteed.

Safe Shopping : We use the advanced and high secure order system which is Secure Socket layer (SSL). Therefore, all your confidential information will be protected at anytime.

AusCartridge-----------------We do it better !

This policy sets out details of shipping or delivery for your online purchases. AusCartridge wants your online experience to be enjoyable and simple. 

Areas the shipping covers

Goods are shipped to most addresses within Australia. Unfortunately, we do not delivery goods to international locations.

When goods are shipped

Online orders are shipped on the same or next working day to that the order is received. As a general guide deliveries to major cities and areas will take 1 to 3 days whilst it could take up to 3-5 days for some remote areas.

We aim to ship 100% of orders placed before 3pm Monday to Friday on the same day. To ensure the same day shipping, please place your order as early as possible. Please remind that we do not ship orders on Saturdays, Sundays or public holidays.

The delivery times are indicative only and we will not be liable for any failure to observe these delivery times.
 

Shipping Method

We usually ship all orders out by express post, registered post and courier.

Cost of shipping

Free Shipping for all Orders over $50 or More. Otherwise Shipping and handling cost is $5.5 for each Order.

Out of stock

Whilst most of the products advertised on our website are held in stock, occasionally cartridges for older printers are out of stock. If your ordered items are out of stock, we will send you an e-mail message within 24 hours to notify you, give you an estimated delivery date, and issue a refund back to your account as you required.

We apologize in advance for any inconvenience this may cause.

We aim to please and hope you are 100% satisfaction with your purchases every time. We guarantee that if you are not completely satisfied with your purchases, you can simply return it and we will accept product returns and provide you with an exchange, repair or refund within the following guidelines.

Change of mind returns

If you have simply changed your mind, AusCartridge will be pleased to offer you a refund or exchange provided:

• Your return is within 30 days of purchases;
• Present your invoice number or order number of the returned item;
• The item is unworn, unused and as sold;
• The item is in its original packaging.

Faulty goods

All our products come with 180 days warranty, thus you need to feel free to contact us if you experience a fault. AusCartridge are pleased to offer you an exchange or a refund at the full purchase price provided that all information you provided are correct.

After your information is confirmed, you may be asked to return the faulty products to us firstly.

We aim to please and hope you will be happy with your purchase at Auscartridge.com.au. We apology in advance for any inconvenience that might happen, and we will try to solve all problems for you very quickly.

Ordered incorrect goods

• If you ordered incorrect products, we are happy to accept return goods under the following guidelines:
• Return incorrect goods is valid within 14 days only (which means the returned item should not be possessed by you for over 14 days).
• If the product has not been in your possession for over 14 days, then you can return them to us. But, you have the responsible to pay the freight charges.
• The package of returned item cannot be damaged. Please check the original package before you open it to make sure it is the good you need.
• In respect to the wrong good, we can send replacement one to you if you like.

Refund Policy